It sold three kurtas
while you were asleep
A salesperson on your own WhatsApp number, awake at 2am, answering in the language your customer typed in. Real prices from your catalogue, real stock, and it places the order and sends the payment link itself.
Sweet Crumbs Boutique
online · replies instantly
- Hi, ee dress ethra aanu? 🌸
- Hi! The Kalamkari cotton kurta is ₹1,450. Available in S, M and L — M and L are in stock right now. Which size do you need?
- M. Ernakulam delivery undo?
- Yes! Ernakulam delivery is ₹40 and usually reaches in 2 days. Shall I place the order for one Kurta in M — ₹1,490 with delivery?
- Yes please
- Done ✅ Order #1042 is confirmed. Here's your payment link — you can also choose cash on delivery: ordello.in/o/8fj2k
An illustration of a real exchange
How it works
Four steps, then it runs itself
Connect your number
We apply to Meta on your behalf and get your business number verified on the official API. Two to three days, and we do the paperwork.
It reads your catalogue
Products, variants, prices, stock and delivery charges — the same data your store and your order book use. Nothing to train, nothing to upload.
Customers message you
It answers price, availability and delivery questions in seconds, in the language they wrote in, at whatever hour they wrote.
It places the order
Confirms the items, creates a real order in Ordello and sends the payment link. You wake up to an order, not an unanswered question.
The part people worry about
It knows what it does not know
An AI that improvises about your prices is worse than no AI at all. This one is deliberately fenced in.
- ✓
It quotes only what exists
Prices and stock come from your catalogue at the moment of the question. If a product is not there, it does not invent one.
- ✓
It hands over when it should
Complaints, refunds, bulk enquiries and anything ambiguous go to you, with the customer told that a person will reply.
- ✓
You can take over any chat
Open the inbox, jump into a conversation and reply yourself — from the same number, in the same thread.
- ✓
Every conversation is logged
Read back exactly what was said to whom, and which orders came out of it.
Pricing
Two tiers, priced on conversations
A conversation is a 24-hour window with one customer, no matter how many messages are inside it.
AI Agent Lite
For a small catalogue — try the assistant without committing.
₹999/month
Add AI Agent Lite- ✓50 AI conversations a month
- ✓Up to 100 products
- ✓Answers price, stock and delivery questions
- ✓Places orders and sends the payment link
- ✓Hands over to you when it should
Extra conversations: ₹35 each.
AI Agent Pro
For real volume and an unlimited catalogue.
₹2,499/month
Add AI Agent Pro- ✓200 AI conversations a month
- ✓Unlimited products
- ✓Everything in Lite
- ✓Take over any chat yourself from the inbox
- ✓Priority onboarding of your WhatsApp number
Extra conversations: ₹30 each.
The add-on sits on top of your plan. See plan pricing →
Questions
What sellers ask about the agent
Will it make up a price?+
No. The agent reads your live catalogue and can only quote what is actually there. If a product is not in your catalogue, it says so and offers to pass the question to you rather than inventing an answer.
Does it use my own WhatsApp number?+
Yes. Your business number is connected to Meta's official WhatsApp Business API, so the assistant, order updates and broadcasts all come from the number your customers already know.
What if a customer needs a human?+
The agent hands over. It recognises complaints, refund requests, bulk enquiries and anything outside its scope, tells the customer someone will reply, and flags the chat in your inbox. You can also take over any conversation manually at any time.
Which languages does it speak?+
Malayalam, Manglish (Malayalam typed in English letters), Hindi, Tamil and English. It replies in whichever one the customer used.
How long does setup take?+
Usually two to three working days. Meta has to verify your business and approve the number — we handle the application and the message templates for you.
What counts as a conversation?+
A 24-hour window with one customer, however many messages are exchanged inside it. Lite includes 50 a month and Pro includes 200; beyond that it is ₹35 and ₹30 each respectively.
Can I turn it off?+
Any time, from your settings, without touching your main plan. Your WhatsApp number stays connected for order notifications.
Stop losing the 11pm customer
The question you answer at 9am tomorrow was a sale at 11pm tonight.