Customer feedback & ratings

Ratings that build trust.

Collect a rating and review from every happy customer — automatically. When an order is delivered and fully paid, the buyer is invited to rate it right from their Magic Link.

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1

Automatic Requests

Delivered + fully paid? The buyer is asked for a rating over WhatsApp and email — once, at the perfect moment.

2

One Feedback Hub

Every rating and comment in one place with your overall average and a 1–5★ breakdown, Google-review style.

3

Jump to the Order

Each review links to its order number so you can see exactly what it refers to in one click.

Feedback & Reviews

Turn delivered orders into social proof.

No third-party review tool, no extra step for you. The moment an order is completed and paid in full, Ordello asks the customer for a rating over WhatsApp and email. Everything lands in one Feedback dashboard with your overall score and every comment.

  • Collected via the Magic Link — no login, no app for the customer
  • Only eligible after delivery AND full payment (genuine reviews)
  • Overall average rating + star distribution across all orders
  • Instant in-app notification when new feedback arrives
  • Filter by rating, search by order or customer

Feedback

4.8

★★★★★

128 reviews

Priya Sharma

★★★★★

"Beautiful terrarium, packed perfectly!" · #ORD-1042

Rahul Kumar

★★★★☆

"Great quality, quick delivery." · #ORD-1041

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