A real person, on WhatsApp

No. Ordello runs in a browser on your phone or laptop. Your delivery riders get a link, not an app — nothing to download for anyone.

You move to the Free plan and keep everything. Your orders, customers and products are never deleted. You can carry on free forever or upgrade whenever it makes sense.

Never. You keep 100% of every sale. We charge a flat monthly plan. The only usage charges are broadcasts (₹1.20 a message, only if you send them) and, on the AI Agent add-on, conversations beyond your plan and Meta's own charge for replies past 1,000 a month.

Yes. Decide whether new orders send updates by default, untick any single order, or mark a customer as never messaged. A customer who replies STOP stops getting updates and offers, and nothing on your side can switch them back on without them.

Yes, with the AI Agent add-on. Your number is connected to Meta's official API so notifications and the assistant come from your own business number.

Entirely. Export your customers, orders and products to Excel at any time, on any plan including Free.

No. Plenty of our sellers are unregistered small businesses. If you do have GST, receipts and reports handle it.

That works with no setup at all. Order links show the amount due, you record the cash when it arrives, and the rider's collections are tracked for you.

Yes. Import customers and products from a spreadsheet — column names are matched automatically, and you see exactly what will be created before anything is saved.